A couple of weeks ago, I witnessed some dreadful customer service (with my "hair on fire", I tracked down a manager and told him exactly how poor it was) and experienced some excellent customer service (spent a considerable amount of time writing a commendation letter to Verizon). Decided there had to be a better way, so I whipped up these little cards. They are the size of business cards, and you can write the person's name in the blank spot on the back and sign your name (or not). I don't give them out for an expected level of service, so I've only handed out four cards thus far. (I ordered a thousand because of the price break. May take a while to distribute that many. If you want some, let me know.) The smiles on the faces of the recipients of the four cards made the whole thing worth it. When I hand somebody a card, I suggest they give it to their supervisor to put in their personnel folder.
Please visit our "companion" blog, Space Coast Eco , featuring detailed posts on nature-based field trips in Brevard County - where to go, how to get there, what to expect. Plan trips to such places as Viera Wetlands, Cruickshank Sanctuary, Canaveral Lock, Malabar Scrub, Oslo Riverfront Conservation Area (ORCA), Playalinda Beach, and Port Canaveral. Be sure to watch the slideshows.
Education is the only way we'll be able to save anything. People can't possibly value what they don't know anything about.
Laurilee Thompson, 2005
Link to Us On Your Web Site
Right click to copy the image, then link to us at www.spacecoastbeachbuzz.com
Visit Our Florida Beach Basics Site
Visit Florida Beach Basics to purchase Florida Beach Basics - The Space Coast, a DVD and six laminated reference cards that will tell you about the beaches from Cape Canaveral and cocoa Beach to Sebastian Inlet - their sea turtles, beach birds, sea-beans, plants, shells, and flotsam.
We're a very small company that produces the Florida Beach Basics kit - a DVD and six UV-coated reference cards, packaged in a reusable plastic "trash or treasures" bag. Contact us at StillNature@cfl.rr.com