Monday, September 6, 2010

I treasure good customer service

A couple of weeks ago, I witnessed some dreadful customer service (with my "hair on fire", I tracked down a manager and told him exactly how poor it was) and experienced some excellent customer service (spent a considerable amount of time writing a commendation letter to Verizon). Decided there had to be a better way, so I whipped up these little cards. They are the size of business cards, and you can write the person's name in the blank spot on the back and sign your name (or not). I don't give them out for an expected level of service, so I've only handed out four cards thus far. (I ordered a thousand because of the price break. May take a while to distribute that many. If you want some, let me know.) The smiles on the faces of the recipients of the four cards made the whole thing worth it. When I hand somebody a card, I suggest they give it to their supervisor to put in their personnel folder.